Policy Section

Last updated: [02/08/2026]

Delivery Owls respects your privacy and is committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, create an account, post or respond to a task, use our marketplace, communicate with us or otherwise use our services.

1. Who we are

The Delivery Owls marketplace is operated by:

[Delivery Owls], trading as Delivery Owls Company or tax number: [ESZ4147387D] Email: [hola@deliveryowls.com] Telephone: +34 633 2522 80

For the purposes of applicable data-protection law, including the EU General Data Protection Regulation (“GDPR”), we are generally the controller of the personal information described in this Privacy Policy.

2. What Delivery Owls does

Delivery Owls connects customers with trusted independent Local Partners who can provide practical assistance where the customer cannot be present.

Customers may use our marketplace to post tasks such as:

Collecting and returning lost property
Collecting purchases from shops or other locations
Printing and delivering documents
Packaging and arranging the delivery of items
Completing local errands
Providing other agreed practical assistance

Local Partners can review suitable task listings, submit offers and communicate with customers through the marketplace.

3. Information we collect

Depending on how you use Delivery Owls, we may collect the following information.

Account and contact information

This may include your:

Name and display name
Email address
Telephone number
Password and account credentials
Profile photograph
Country, city or service area
Preferred language
Account type, such as Customer or Local Partner

Local Partner information

If you apply to become a Local Partner, we may collect information reasonably necessary to assess, verify and administer your account. This may include:

Identification and verification information
Address and service areas
Professional experience and biography
Availability and services offered
Payout information
Supporting documents
Information relevant to safety, trust and marketplace eligibility

Where identity or payment verification is performed by a third-party provider, that provider may collect information directly from you.

Task and transaction information

When you post, respond to or complete a task, we may collect:

Task title and description
Collection and delivery locations
Requested completion date or timeframe
Photographs and supporting files
Details of the item or service involved
Offers, prices and counteroffers
Transaction and payment status
Collection, delivery or completion evidence
Reviews and ratings
Details of cancellations, complaints, claims or disputes

Communications

We may collect messages sent through the marketplace and records of communications with our customer-support team.

We may review marketplace communications where reasonably necessary to provide support, investigate suspected fraud or misuse, resolve a dispute, protect users or enforce our terms.

Payment and payout information

Payments and payouts may be processed through Stripe or another authorised payment provider.

Delivery Owls does not normally receive or store your complete payment-card details. Payment providers may collect your card, bank-account, identity, tax and transaction information directly.

We may receive limited payment information, such as:

Payment status
Transaction amount
Payment method type
Payout status
Refund or dispute information
Limited card or bank-account identifiers

Technical and usage information

When you access our website or marketplace, we may automatically collect information such as:

IP address
Browser and device type
Operating system
Pages viewed and actions taken
Login times
Referring website
Approximate location derived from your IP address
Cookies and similar technologies
Error, security and diagnostic information

Information received from other people

We may receive information about you from:

Other marketplace users
Local Partners or customers
Hotels, airports, shops, restaurants, venues or other collection locations
Payment and identity-verification providers
Delivery and logistics providers
Fraud-prevention and security providers
Public authorities, where legally permitted

4. Please protect sensitive information

Task listings and certain profile information may be visible to other marketplace users or, in some cases, publicly accessible.

Please do not publish passport numbers, identity documents, payment information, medical information, confidential documents, access codes or other sensitive personal information in a public listing, profile, review or photograph.

Only provide sensitive information when it is genuinely necessary, through an appropriate secure method and after confirming who will receive it.

5. How we use your information

We use personal information for the following purposes.

To provide the marketplace and fulfil our contract with you

This includes:

Creating and maintaining your account
Publishing task listings and profiles
Connecting customers with suitable Local Partners
Enabling offers, counteroffers and marketplace messages
Processing transactions, payments, payouts and refunds
Coordinating collections and deliveries
Providing customer support
Managing reviews, complaints, cancellations and disputes
Sending essential account and transaction notifications

To comply with legal obligations

We may process information to:

Maintain accounting and transaction records
Meet tax and financial-reporting requirements
Respond to lawful requests from public authorities
Support payment, identity and anti-money-laundering checks
Comply with consumer-protection and data-protection requirements

For our legitimate interests

Where these interests do not override your rights, we may use information to:

Protect customers, Local Partners and the marketplace
Prevent fraud, misuse and unauthorised activity
Investigate complaints and disputes
Enforce our terms and policies
Improve our marketplace and services
Understand how our services are used
Maintain platform security and reliability
Establish, exercise or defend legal claims

You may have the right to object to processing based on legitimate interests.

With your consent

Where required, we may ask for your consent before:

Sending optional marketing communications
Using non-essential cookies
Publishing particular testimonials or promotional content
Processing information for another purpose that requires consent

You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Information visible to other users

To operate the marketplace, certain information is shared between customers and Local Partners.

This may include:

Your name or display name
Profile photograph and biography
General location or service area
Reviews and ratings
Task details
Offers and agreed prices
Information needed to arrange and complete a task

Once a transaction has been agreed, additional contact, collection or delivery details may be made available where necessary.

Users must only use personal information received through Delivery Owls for the relevant task and must not use it for unsolicited marketing, harassment, data harvesting or any unrelated purpose.

Local Partners may act as independent controllers when they process information for their own legal obligations or business administration.

7. Who we share information with

We may share information with the following recipients when reasonably necessary.

Marketplace users

Information may be shared between customers and Local Partners to arrange, perform and document a task.

Sharetribe

Our marketplace is built using Sharetribe. Sharetribe provides hosting, account, messaging, listing and marketplace infrastructure services on our behalf.

Stripe and payment providers

Stripe and other payment providers may process payments, payouts, refunds, identity checks, fraud-prevention information and financial compliance requirements.

Delivery and service providers

Where relevant to a task, information may be shared with:

Courier and postal companies
Packaging and logistics providers
Hotels, airports, restaurants, shops and venues
Collection or storage locations
Printing and document-delivery providers

Technology and professional service providers

We may use trusted providers for:

Website and cloud hosting
Email and customer communications
Analytics
Security and fraud prevention
Identity verification
Customer support
Accounting
Legal and professional advice

These providers may only process information for authorised purposes and subject to appropriate contractual or legal protections.

Authorities and legal recipients

We may disclose information where reasonably necessary to:

Comply with a legal obligation or court order
Respond to a lawful request from an authority
Protect a person’s safety
Investigate fraud or criminal activity
Enforce our rights or defend a legal claim

Business transfers

If Delivery Owls is reorganised, sold, merged or transferred, personal information may be shared with relevant advisers, purchasers or successor organisations subject to appropriate confidentiality safeguards.

We do not sell your personal information.

8. International transfers

Delivery Owls, its users and its service providers may operate in different countries. Your information may therefore be processed outside your country of residence or outside the European Economic Area.

Where required, we use appropriate safeguards for international transfers, such as:

European Commission adequacy decisions
Standard Contractual Clauses
Contractual and technical security measures
Other legally recognised transfer mechanisms

You may contact us for more information about the safeguards relevant to your information.

9. How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

How long your account remains active
The duration of a task or transaction
Tax, accounting and financial-record requirements
Consumer-protection obligations
Safety, fraud and dispute considerations
Relevant limitation periods
The need to establish or defend legal claims

When information is no longer required, we will delete it, anonymise it or securely restrict its use. Information may remain temporarily in secure backups until those backups are replaced or deleted.

10. Cookies and similar technologies

We may use essential cookies to operate the marketplace, maintain login sessions, remember preferences, protect accounts and process transactions.

Subject to your choices and applicable law, we may also use analytics or performance cookies to understand how the marketplace is used and improve our services.

Further information should be provided in our Cookie Policy and cookie-preference tool.

11. Marketing communications

We may send service messages relating to your account, tasks, payments, safety or changes to our terms. These messages are necessary for the operation of the service and are not marketing communications.

Where permitted, we may send optional news, offers or marketplace updates. You can unsubscribe using the link in the message or by contacting us.

12. Security

We use reasonable organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

However, no online service can guarantee absolute security. You are responsible for keeping your password confidential and for notifying us promptly if you believe your account has been compromised.

13. Your privacy rights

Depending on where you live and applicable law, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Receive certain information in a portable format
Object to processing based on legitimate interests
Object to direct marketing
Withdraw consent
Ask about international-transfer safeguards
Lodge a complaint with a data-protection authority

You will not be subject to a decision based solely on automated processing that produces legal or similarly significant effects unless we have informed you and have a lawful basis for doing so.

To exercise your rights, email hola@deliveryowls.com. We may need to verify your identity before completing a request.

If you are in Spain, you may also complain to the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

14. Children

Delivery Owls is intended for adults. You must be at least 18 years old to create an account or enter into a transaction unless we expressly state otherwise.

We do not knowingly collect personal information from children through the marketplace. If you believe a child has provided personal information to us, please contact us.

15. Third-party websites and services

Our marketplace may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies, and Delivery Owls is not responsible for their independent practices.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The revised policy will be published with a new “Last updated” date. Where a change is significant, we may also notify registered users by email or through the marketplace.

17. Contact us

For privacy questions, concerns or requests, contact:

Delivery Owls Legal entity: [Delivery Owls] Email: [hola@deliveryowls.com] Telephone: +34 633 2522 80