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Our Prices
At Delivery Owls, we believe in honest pricing,
clear communication and no unexpected surprises.
Our quoted prices cover our professional lost property retrieval services only, not courier shipping.
How Our Pricing Works
1. Retrieval Fees
Our service fee covers the professional collection and retrieval of your lost property or luggage, secure and appropriate packaging,
preparation and coordination of any required customs paperwork,
assistance with shipping insurance arrangements, and selection of the
most suitable courier for your belongings.
Please note: Our retrieval fees do not include third-party courier shipping charges. These are calculated and quoted separately once your item's weight, dimensions and delivery destination are confirmed.
Prefer to arrange your own courier?
You're very welcome to organise collection directly from Delivery Owls using your preferred courier provider.
This option is available for collections from our locations in Spain only.
Our standard retrieval and preparation fees still apply.
Lost property at Málaga Airport?
Retrievals From €96
Our service includes collection of recovered belongings, secure & suitable packaging, customs paperwork (where required), please note courier shipping costs are quoted separately.
MÁLAGA AIRPORT | LOST PROPERTY From €96
Lost property at Lisbon Airport?
Retrievals From €96
Our service includes collection of recovered belongings, secure & suitable packaging, customs paperwork (where required), please note courier shipping costs are quoted separately.
Lisbon Airport Lost Property Collection — From €96
Lost property at Gibraltar Airport?
Retrievals From €96
Our service includes collection of recovered belongings, secure & suitable packaging, customs paperwork (where required), please note courier shipping costs are quoted separately.
GIBRALTAR AIRPORT | LOST PROPERTY From €96
Delayed luggage at Málaga Airport? Enjoy your holiday while we take care of the rest!
We'll arrange delivery directly to your hotel or holiday accommodation on the Costa del Sol.
From €96 for one suitcase, plus €15 per additional suitcase. Local collection and delivery only.
Málaga Airport Luggage Collection — From €60
Delayed luggage at Lisbon Airport? Enjoy your holiday while we take care of the rest!
We'll arrange delivery directly to your hotel or holiday accommodation on the Costa del Sol.
From €96 for one suitcase, plus €15 per additional suitcase. Local collection and delivery only.
Lisbon Airport Luggage Collection — From €60
Delayed luggage at Gibraltar Airport? Enjoy your holiday while we take care of the rest!
We'll arrange delivery directly to your hotel or holiday accommodation on the Costa del Sol.
From €110 for one suitcase, plus €15 per additional suitcase. Local collection and delivery only.
Gibraltar Airport Luggage Collection — From €60
2. Courier, Delivery
& Shipping Costs
Courier, shipping and delivery fees are always quoted separately and are not included in our advertised retrieval prices.
Courier shipping fees are calculated and quoted separately based on your item's weight, dimensions, preferred delivery speed
and final delivery destination.
Please note: Courier shipping rates are subject to daily fluctuations. To ensure accurate and transparent pricing, all shipping quotations are valid for 24 hours from the time of issue and may be subject to change thereafter.
3. When & How Do You Pay?
At Delivery Owls, we believe in giving our customers complete peace of mind. Payment is only requested once we have successfully collected your belongings and you have positively identified them.
To ensure we've retrieved the correct item, we'll send you clear photographs or a video of your belongings, preferably via WhatsApp or email, so you can confirm they're yours before making any payment.
Once you've confirmed your item, we'll send you a secure SumUp payment link via WhatsApp or email, whichever you prefer.
We accept all major credit and debit cards,
making payment quick, simple and secure.
A payment receipt will be provided for your records or insurance provider.
Our Promise: No upfront retrieval fees.
You only pay once your belongings have been successfully
collected and positively identified by you.
4. Your Quote, Explained
Before we can proceed with your retrieval request, you'll be asked to complete our Retrieval Request Form.
This provides us with the essential information needed to prepare an accurate, personalised quotation.
We'll ask for details such as the location of your lost property or luggage, your delivery address, preferred shipping speed and whether you'd like shipping insurance.
We always recommend insuring your belongings
for added peace of mind.
Once we've reviewed your information, we'll clearly explain the applicable retrieval service fee and any additional courier shipping charges, so you know exactly what to expect and can make an informed decision before proceeding.
Your quotation can be provided via WhatsApp, email or over the phone, whichever is most convenient for you.
Please note: Courier shipping rates can fluctuate daily, so all quotations are valid for 24 hours from the time of issue.
Prices may be subject to change after this period.
Our Promise: Clear, upfront pricing with no hidden surprises, so you can make your decision with complete confidence.
5. Additional Charges –
What Else Might You Need to Pay?
At Delivery Owls, we believe in complete transparency.
Our aim is to make retrieving your lost property or luggage collection as straightforward and affordable as possible, with no unexpected surprises.
While our standard retrieval fee covers the collection, secure packaging and preparation of your belongings, certain circumstances may involve additional third-party charges.
Airport, Airline & Storage Fees
Some airports, airlines, hotels or lost property offices
may charge administrative, release, late collection fees,
handling or storage fees before your belongings can be collected.
Where applicable, these charges are separate from our retrieval fee.
Customs Duties, Taxes & Import Charges
For international shipments, customs authorities may apply import duties, VAT, taxes, clearance or processing fees depending on the destination country and the contents of your shipment.
Although we assist with organising the necessary customs documentation, any duties, taxes or third-party customs charges remain the customer's responsibility at all times. Delivery Owls is never liable for any customs, import / export duties & fees, fines or penalties.
Customs Documentation & Additional Assistance
At Delivery Owls, we take great care in preparing the necessary customs documentation to clearly identify your
shipment as personal belongings being returned to their rightful owner, rather than goods being bought or sold.
We make every reasonable effort to ensure this is communicated accurately to the relevant customs authorities. However, all customs decisions, including the assessment of duties, taxes and clearance requirements, remain at the sole discretion of the relevant customs authorities.
For complete transparency, we will provide you with
copies of all customs documentation we prepare on your behalf.
Additional Customs & Courier Assistance – €20 per Hour
Our primary responsibility is to successfully retrieve your belongings, package them securely and prepare them for collection by your / our chosen or arranged courier.
While we're always happy to help, additional assistance with customs declarations, clearance queries, courier enquiries, shipment investigations or claims may incur an administration fee of €20 per hour.
This charge applies to additional support beyond the services included in your standard retrieval fee.
We will inform you of any applicable charges and obtain your approval before undertaking billable work.
Our aim is always to make the return of your belongings as straightforward and stress-free as possible, while keeping our fees fair and transparent.
Shipping Insurance
We always recommend shipping insurance for added peace of mind, particularly for valuable or sentimental belongings.
Where available, insurance can be arranged through the selected courier or insurance provider.
Any applicable insurance premium is quoted separately.
Oversized, Heavy or Specialist Items
Items requiring specialist packaging, additional handling or non-standard courier services may incur additional charges.
We'll explain any applicable costs before proceeding.
Additional Collection Attempts
If an additional collection visit is required due to circumstances outside our control, an additional collection fee may apply.
We will explain and seek your approval for any such charge beforehand.
Our Promise: We will always aim to identify and explain any known additional charges in advance.
No optional extra services will be arranged without your agreement.
Please note that customs authorities, airports, airlines and third-party service providers may impose charges outside our control.
Courier Arrangement & Administration Fee – 15%
For customers who would like Delivery Owls to organise the return shipment of their belongings, we charge a 15% courier arrangement and administration fee, calculated on the third-party courier shipping cost.
This fee covers the time and administration involved in sourcing suitable shipping options, selecting and booking the courier, preparing shipping labels and coordinating the collection of your belongings.
For complete transparency, this 15% fee is charged in addition to the courier's shipping charges and our standard retrieval fee.
All applicable costs will be clearly itemised in your quotation
before you proceed.
Prefer to arrange your own courier?
You're welcome to do so for collections from our locations in Spain.
In this case, the 15% courier arrangement fee will not apply, although our standard retrieval and preparation fees remain payable.
Our Promise: Clear, itemised pricing so you know exactly what you're paying for, with no hidden surprises.
