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Lost Property at Gibraltar Airport? We'll Help You Get It Back!
Lost your phone, laptop, wallet, jewellery, passport or luggage at Gibraltar Airport?
Already flown home or continued your travels?
Don't worry — Delivery Owls is here to help!
We specialise in Gibraltar Airport lost property retrieval, helping travellers collect and recover belongings that have been found
at Gibraltar Airport.
From lost iPhones and laptops to forgotten handbags, jewellery and suitcases, our friendly team can arrange collection, secure packaging and worldwide return shipping through trusted courier partners.
No need to fly back to Europe just to collect your belongings.
What Have You Lost at Gibraltar Airport?
Whether you've left something at airport security, a departure gate, an airport lounge, a shop or another part of Gibraltar Airport, we can help arrange collection once your belongings have been found and authorised for release.
We regularly assist with requests involving:
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Lost phones: iPhones, Samsung phones and other smartphones.
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Lost laptops and tablets: MacBooks, iPads and other electronic devices.
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Lost wallets and handbags: Purses, wallets and personal accessories.
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Lost jewellery and watches: Rings, necklaces, bracelets and sentimental belongings.
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Lost passports and documents:
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Lost keys and valuables: Car keys, house keys, cameras, headphones and sunglasses.
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Lost luggage and suitcases: Recovered bags and personal belongings available for collection.
Whatever you've left behind, we're here to help you take the next step.
How Gibraltar Airport
Lost Property
Retrieval Service Works
Left your phone, laptop, wallet, jewellery, handbag, passport or another personal belonging at Gibraltar Airport?
If you've already travelled home or cannot return to the airport yourself, Delivery Owls can help collect your recovered belongings and arrange their return.
We provide a professional Gibraltar Airport lost property collection and retrieval service, including collection coordination, secure packaging, customs documentation assistance and worldwide courier arrangements.
Follow our step-by-step guide below to get started.
Step 1:
Contact Gibraltar Airport Lost Property
Your first step is to contact Gibraltar Airport's official Lost Property Office to report your missing belongings.
If you've recently lost an item, please allow approximately 24–48 hours for it to be processed and registered with the Lost Property Office. Processing times may vary.
Provide as much information as possible, including your flight number, date of travel, where you believe the item was lost and a detailed description of your belongings.
Gibraltar Airport Lost Property Contact Details
Email: info@gibraltarairport.gi
Telephone: +350 200 12345
Please ask the Lost Property Office to confirm whether your belongings have been found, where they are being held and what documentation is required to release them to an authorised representative.
Important: Items left on an aircraft may be handled by the airline rather than the airport's Lost Property Office.
Step 2:
Complete the Delivery Owls Retrieval Request Form
Once your belongings have been located, complete our Lost Property Retrieval Request Form
(conveniently located above).
Please provide:
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Your full name and contact details.
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A description of the lost item.
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Your Lisbon Airport lost property reference number, if available.
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Confirmation that the item has been found.
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Your preferred return delivery address.
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Any special handling, insurance or shipping requirements.
Once we receive your request, we'll review the details and explain the next steps.
Step 3:
Authorise Delivery Owls to Collect Your Belongings
Before we can collect your lost property, Gibraltar Airport must receive your written authorisation allowing Delivery Owls to collect it on your behalf.
After you've completed our Retrieval Request Form and we've confirmed the collection arrangements, we'll email you the passport identification details of the Delivery Owls team member assigned to your collection.
You will then need to email Gibraltar Airport Lost Property with your written authorisation, attaching the required identification documents.
Please copy Delivery Owls into this email.
This is essential because our collector needs to print your authorisation email and present it at the airport, together with the required supporting documents.
The collection documentation will normally include:
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Your written authorisation naming Delivery Owls and the assigned collector.
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A copy of your passport or other identification accepted by the Lost Property Office.
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The assigned Delivery Owls collector's identification details.
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Your lost property reference number, if applicable.
We will bring the necessary printed documents and our collector's original identification to the airport.
For your security, send identification documents only through the agreed email process and follow the airport's current requirements.
Copy-and-Paste Lisbon Airport Collection Authorisation Email
and please send us a copy /cc us in too.
Step 4:
We Arrange Your Gibraltar Airport Collection Appointment
Gibraltar Airport operates an appointment system for lost property collections.
They can take up to three days to arrange, to allocate an appointment.
Our Regular Collection Days
Delivery Owls attends Gibraltar Airport for scheduled lost property collections on:
TUESDAYS & THURSDAYS
We aim to coordinate your collection with one of these scheduled visits, subject to airport appointment availability and your belongings being ready for release.
Need a Collection on Another Day or fast track your collection?
If you require a dedicated collection outside our regular Tuesday and Thursday schedule, we can arrange an exclusive collection for an additional €40, subject to staff and airport appointment availability.
This charge is in addition to our standard retrieval fee.
We'll confirm the arrangements and any additional charges with you before proceeding.
Step 5:
We Collect Your Belongings and Confirm Their Identity
On the day of your collection, we'll let you know when our team is on the way to Gibraltar Airport.
Please keep your phone nearby and be available on WhatsApp or email.
During collection, we need you to positively identify your belongings through photographs, video or additional identifying details.
We cannot remove your belongings from the Lost Property Office until the required identification and release checks have been completed.
Your cooperation at this stage is important to avoid delays or an unsuccessful collection.
Once the item has been successfully released to us, we'll confirm collection.
Step 6:
Your Belongings Are Taken
to Our Marbella Warehouse
After collection, we transport your recovered belongings to our warehouse in Marbella.
Here, your item is:
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Logged into our retrieval records.
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Checked against the collection information.
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Appropriately and securely packaged.
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Weighed and measured for shipping.
This allows us to obtain a more accurate courier shipping quotation based on the actual packaged weight, dimensions, destination and preferred delivery service.
International courier shipping is separate from our retrieval service fee.
If you ask Delivery Owls to arrange shipping, a 15% courier arrangement fee applies to the third-party courier shipping cost.
Courier rates can change, and shipping quotations are valid for 24 hours.
Step 7:
We Send Your Final Payment Details
Once your belongings have been successfully collected, positively identified, packaged and assessed for shipping, we'll provide your final payment details before purchasing the courier shipping label.
Your quotation will clearly identify the applicable retrieval fee, courier shipping charges, courier arrangement fee and any agreed additional services.
Payment is only requested after your belongings have been successfully collected and positively identified.
We send a secure SumUp payment link through your preferred contact method:
WhatsApp or Email — You Choose.
You can pay securely by supported debit or credit card.
We'll provide confirmation of your payment and a receipt.
Step 8:
We Prepare Your Shipment for Courier Collection
Once payment has been received, our team will:
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Purchase and prepare the agreed courier shipping label.
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Complete the necessary customs documentation, where applicable.
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Finalise the packaging and shipment.
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Arrange collection by the selected third-party courier.
Courier collection is usually arranged for the following working day, subject to courier availability, payment timing and any customs or shipping requirements.
We then send you your tracking information and copies of the relevant shipping and customs paperwork.
You can follow your shipment directly through the courier's tracking service.
Step 9:
Your Belongings Begin
Their Journey Home
Once your parcel has been handed over to the independent courier, the international shipping stage begins.
Understanding Delivery Owls' Role
Delivery Owls is a lost property retrieval and collection business — not a courier company.
You appoint us to provide the agreed retrieval services, which may include:
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Collection of recovered lost property.
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Identification and collection coordination.
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Secure and appropriate packaging.
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Arranging a suitable independent courier.
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Preparing shipping labels and customs documentation (where applicable).
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Assistance with insurance arrangements where requested and available.
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Once your parcel has been handed over to the courier, the courier becomes responsible for transporting and delivering it under its own terms and conditions.
Delivery Owls does not control independent courier operations, customs inspections, international transit times or delivery decisions.
Any delivery delays, customs queries, transport damage or lost-shipment claims should generally be raised with the owner of the shipment (recipient) responsible courier or relevant authority.
We're still happy to help.
If you need assistance contacting the courier, understanding customs correspondence or following up on a shipment, we can provide additional support.
Where assistance goes beyond our standard retrieval and shipping coordination service, an additional administration charge of €20 per hour may apply. We'll explain this and obtain your agreement before carrying out chargeable work.
Nothing in these terms excludes any responsibility or consumer rights that cannot legally be excluded.
Ready to Get Your Lost Property
Back from Gibraltar Airport?
Whether you've lost an iPhone, Samsung phone, laptop, iPad, wallet, jewellery, watch, handbag, keys or suitcase, Delivery Owls is here to help you arrange its collection and return.
Step 1: Contact Gibraltar Airport Lost Property to locate your item.
Step 2: Complete our Retrieval Request Form.
Step 3: Authorise Delivery Owls to collect your belongings.
We'll guide you through the rest.
